Twin Cities Pavilion
Preventative Maintenance and Quick Response Times
The HVAC Mechanical Systems at the Twin Cities Pavilion Assisted Living Facility were starting to show their age, particularly the (2) 5-ton heat pump split systems which were 21 years old, causing more and more problems with each passing year. The split systems had suffered from years of minimal maintenance.
Challenges
- Unreliable Air Conditioning
- Extremely Slow Repair Response Times
- High Repair Bills
- Poor Utilization of an Older Boiler System
- Low Budget
Solutions
- Implement a Thorough Quarterly Preventive Maintenance Plan
- Guarantee 2 Hour Emergency Response Time 24/7/365
- Install (2) New 5-Ton Heat Pump Split Systems
- Demolish and Dispose of the Older Heat Pump Split Systems
Results
Twin Cities Pavilion is now operating under much better conditions. Star Service has partnered with them to provide on-going preventative maintenance and service through a Customized Professional Maintenance (CPMII) program. Under this program, Star Service provides preventative maintenance, supplies, parts, components and a 2 hour 24/7 emergency response time, to keep all residents at a comfortable temperature.
“The Star Service staff has represented their company in an exemplary manner. Meeting with Mr. Mike Noblin and his presentation of services available was without hesitation and covered all of our three locations needs with customized professional maintenance plans to include all of our HVAC/Refrigeration equipment needs. It has been my pleasure to work with professionals that care about their customers and their passion for professionalism.”